Resolved -
This incident is now resolved. We have observed no further attack activity affecting service for the past 24 hours, and our mitigations have held throughout.
Over the course of the incident our infrastructure was targeted by a distributed denial-of-service (DDoS) campaign whose tactics varied between attempts. Our team mitigated each one, and after the initial disruption there was no further impact to customers.
This was an availability issue only, with no impact to customer data. We have made improvements to our detection and mitigation capabilities during this period and will continue to monitor closely.
Jul 16, 15:06 BST
Update -
Since our last update we have absorbed a number of further attack attempts without customer impact. A more recent attempt has caused renewed connectivity issues for some users, including timeouts and slow responses.
Our team is actively mitigating this and working to restore normal service. This remains an availability issue only, with no impact to customer data.
We will post another update shortly.
Jul 15, 13:37 BST
Update -
We have observed further attack attempts using varying strategies from the bad actors. Our mitigations have held, and there has been no further impact to service.
We will keep this status page entry open for 24 hours of continued monitoring before closing it. Further updates will be posted here if anything changes.
Jul 14, 16:59 BST
Monitoring -
We have been mitigating a distributed denial-of-service (DDoS) attack against our infrastructure. Over the past couple of hours this caused intermittent connectivity issues, including timeouts and slow responses for some users.
Our team has identified and mitigated the attack strategy, and service has been restored. We are continuing to monitor closely in case the attacker changes tactics, and are ready to respond quickly if they do.
This is an availability issue only, with no impact to customer data.
Jul 14, 14:59 BST